As Indian Railways partially resume its services from 12th May 2020 it has issued new travel guidelines following the health protocols. IRCTC has announced the following new rules after lockdown.
IRCTC has announced the following new rules after lockdown
1. Passengers will have to report to the railway station 90 minutes prior to the journey.
2. All passengers must wear masks.
3. All passengers must carry their own blanket or linen.
4. A limited number of trains will begin to run today as of 12th May.
5. Travelers are also told to carry their own food and drinking water.
6. All travelers download the Aarogya Setu App for tracking their health parameters.
7. All passengers observe social distancing both at the station and on trains.
8. Railway officials, however, clarified that the AC coaches will run on full capacity.
9. Provision for pre-paid meal booking, e-catering shall be disabled.
10. However, the IRCTC shall make provision for limited eatables and packaged drinking water on a payment basis. Information to this effect shall be made available to passengers during the time of booking a ticket. Dry, ready-to-eat food, and bottled water shall be provided on demand, inside the trains on a payment basis.
11. Only confirmed e-tickets will be considered to travel.
12. RAC/Waiting list tickets and onboard booking by the staff is prohibited.
13. Tatkal, premium, and current booking services are unavailable at this moment.
14. No unreserved tickets (UTS) shall be permitted, it clarified. No catering charges are going to be included within the fare.
15. For trains canceled till 17th May 2020 by Indian Railways, a full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare is going to be credited back to users’ accounts from which payment was made.
16. Travelers are advised to strictly follow the health protocols as prescribed by destination states/UT.
17. Online cancellation will be permitted only 24 hours before the scheduled departure of the train. If anyone cancels an e-ticket before 24 hours, the cancellation charge shall be 50% of the fare.
18. Zonal Railways are instructed to make sure that there are separate entry and exit gates at Railway stations to the extent feasible in order that there’s no face to face movement of passengers.