Hospitality industry includes primarily the accommodation and food establishments (hotels, lodges, restaurants, eating joints, etc.) for an outsizes ingredient of the service mix in the tourism industry. The hospitality services begin with a smile. This is the universal language of ‘hospitality’, which suggests being friendly, helpful and going out of the way to exceed guest’s expectations. In Assam Hotels I observed same.
The hospitality industry focuses on the relationship with customers and has been that specialize in how this relationship are often measured in terms of satisfaction and value (Singh, 2007). In broader sense, hospitality industry covers everything, i.e. providing attentive and courteous services, facilities and amenities to a traveler meeting and greeting him at the door, providing efficient and caring service of food and beverage, i.e. providing “a home away from home” and making his visit a memorable and pleasant experience.
The hotel industry is probably one among the oldest commercial endeavors within the world. the primary inns return to the sixth century BC where the products of the urge to travel, spurred by the invention of the wheels. The earliest inns were ventures by husband and wife and their relations who provided large halls for travelers to
make their own beds and sleep on the ground . They also provided modest wholesome food, thirst quenchers like wine, port, ale, etc. and stabling facilities.
Entertainment and recreation were provided by the host’s wife or his wenches. The entire cooking, service and recreation were provided by the husband and wife and team of their family (Andrews, 1986). These conditions prevailed for several hundred years. The advent of the industrial revolution in England brought ideas and progress within the business of inn keeping. the event of railways and steamships made travelling more prominent.
The industrial revolution also changed travel from social or government visit
business travel and there was an increasing need for quick and clean stay and eating